Join us for a fireside chat with Erica Kuhl, who has been at the helm of the Salesforce Trailblazer Community from the very beginning. Under Erica's leadership, the Community team grew from 1 to a team of 10+ and the Community grew to over 3 million members. Join us to learn her powerful story and hear about the transformational journey of Community at Salesforce - from the very beginning to a thriving community of 3 million members strong. The Salesforce Community started as a space to connect with other admins going through training, and has evolved to a complete one-stop-shop that helps admins and users be more successful, however they are using Salesforce -- including Ideas, Release Readiness, Collaboration Groups, MVP program and User Groups. Throughout the 10+ year journey, the Community transformed and even moved functional organizations, adjusting to incredible scale. Hear from Erica all about the lessons she learned along the way.
Erica Kuhl Consulting
CEO & Founder
Erica Kuhl is a true Rockstar in the Community field. Most recently, she spent 17 years building the iconic Trailblazer Community at Salesforce. As the VP of Community at Salesforce, she was responsible for a 3 million+ member thriving customer Community where members go to connect, learn, have fun and give back. Recently, Erica has ventured out on her own and is helping organizations build su…
Erica Kuhl is a true Rockstar in the Community field. Most recently, she spent 17 years building the iconic Trailblazer Community at Salesforce. As the VP of Community at Salesforce, she was responsible for a 3 million+ member thriving customer Community where members go to connect, learn, have fun and give back. Recently, Erica has ventured out on her own and is helping organizations build successful and engaged communities. She is passionate about transforming the way organizations team up with their customers through community. She provides expert, authentic and trusted services to customers starting or reinvigorating a customer community. She also helps build scalable programs and clear ROI to gain value from a community as fast as possible.
At Salesforce, Erica ran a sizable team that was responsible for a variety ofTrailblazer Community Programs, such as:
1) The MVP Program, which rewards and recognizes top community experts/advocates for their ongoing contributions back to the Trailblazer Community.
2) The Community Group Program where Trailblazers volunteer to run groups in their region, by vertical or by affinity.
3) And the newest addition to the Trailblazer Community suite: the Salesforce Student Programs, which help students and career changers learn in-demand job skills and connect to opportunities, from mentorship to employment and Trailblazer Placement.
Erica lives in Boulder, CO with her husband, two kids and their dog.
