As community leaders, our job is to take care of our members and connect the dots between their goals and the goals of our internal teams and business outcomes. It’s also our job to take care of ourselves, and this is a job we often deprioritize. Whether you’re transitioning into or away from a community leadership role, this session covers how we might better serve our external members, internal business goals, and ourselves as community managers.
In this CMX Masterclass, Rebecca Marshburn (Head of Community at Common Room) and Nikki Thibodeau (Senior Manager of Community and Customer Advocacy at Calix, founder of The Community Community, and interim community leader at Common Room) will dive into how they prepared for their community leadership transition, scoped their goals with internal teams, measured the community’s health, and communicated changes to Common Room’s Uncommon community members to ensure they were heard, supported, and engaged throughout the process.
After the Masterclass, participants will be able to apply the following key takeaways:
Learn how to smoothly transition community leadership, whether you're stepping into a leadership role or stepping away from one
Get how-to advice for scoping goals and outcomes with internal stakeholders
Learn how to easily engage community members, spearhead community experiments, and track community health metrics
Learn about timing a transition to enable community members to be part of the process