Community Leadership: How to Grow, Innovate, and Plan for Intentional Rest

CMX HQ

Jul 27, 2023, 4:00 – 5:00 PM

As community leaders, our job is to take care of our members and connect the dots between their goals and the goals of our internal teams and business outcomes. Whether you’re transitioning into or away from a community leadership role, this session covers how we might better serve our external members, internal business goals, and ourselves as community managers.

About this event

As community leaders, our job is to take care of our members and connect the dots between their goals and the goals of our internal teams and business outcomes. It’s also our job to take care of ourselves, and this is a job we often deprioritize. Whether you’re transitioning into or away from a community leadership role, this session covers how we might better serve our external members, internal business goals, and ourselves as community managers.

In this CMX Masterclass, Rebecca Marshburn (Head of Community at Common Room) and Nikki Thibodeau (Senior Manager of Community and Customer Advocacy at Calix, founder of The Community Community, and interim community leader at Common Room) will dive into how they prepared for their community leadership transition, scoped their goals with internal teams, measured the community’s health, and communicated changes to Common Room’s Uncommon community members to ensure they were heard, supported, and engaged throughout the process.

After the Masterclass, participants will be able to apply the following key takeaways: 

  1. Learn how to smoothly transition community leadership, whether you're stepping into a leadership role or stepping away from one

  2. Get how-to advice for scoping goals and outcomes with internal stakeholders

  3. Learn how to easily engage community members, spearhead community experiments, and track community health metrics

  4. Learn about timing a transition to enable community members to be part of the process

Speakers

  • Rebecca Marshburn

    Common Room

    Head of Community

  • Nikki Thibodeau

    Calix

    Senior Manager of Community and Customer Advocacy

Host

  • SueJean Kang

    CMX

    Senior Events Manager

Partners

Common Room logo

Common Room

Betttermode logo

Betttermode

Hivebrite logo

Hivebrite