Community leaders are frequently tasked with managing conflict in their digital communities. In this class we will discuss examples of conflict, explore a 5 step plan to activate in times of conflict, and discuss how to create practice exercises to prepare community leaders.

After the Masterclass, participants will be able to apply the following key takeaways:

1. How to identify trending conflicts within the community you and fellow leaders support

2. Receive a 5 step plan to lean into when conflict arises in your digital community

3. Learn how to design practice exercises for leaders in your digital community to help prepare them to manage conflict