CMX Masterclass: Creating An Equitable Online Member Experience


Feb 23, 2021, 7:50 – 9:00 PM

Join Ashleigh Brookshaw, on February 23, from 12pm-1pm PT, for a masterclass like no other. Building community is a large-scale initiative but what happens when your organization is not as diverse or inclusive as it should be? Ashleigh will review elements of change management, DEI principles, and online community management, to teach you how to build a more equitable experience for your members.

About this event

Join CMX and Ashleigh Brookshaw, on February 23, from 12pm -1pm PT, for an impactful and necessary masterclass on creating an equitable member experience through online community.

Building an online community is a large-scale change management initiative and a reflection of your organization’s digital culture. What happens when your organizational culture is not as diverse or inclusive as it should be? How do you manage members experiences balanced against strategic priorities or societal pressures?

In this Masterclass, you will:

  • Learn elements of change management
  • Review DEI principles
  • Receive tips on managing member experience balanced against strategic DEI priorities
  • Build lasting equitable and inclusive experiences for your members

Be sure to join us and share this event with fellow community professionals -- this is a necessary workshop that you will not want to miss!


  • Ashleigh Brookshaw

    C2M Digital, LLC

    Founder & CINO