CMX Connect: Listening to the Community

San Francisco
Industrious Coworking - 345 California Street San Francisco, 94105
April 23, 2019, 6 p.m.

About this event

Brand communities come in all different shapes and sizes - some are an extension of the customer success team, some focus on thought leadership, and others are for continued education - the list goes on! As communities continue to grow and as businesses continue to see the importance of implementing and nurturing community, the role of the community manager becomes integral. The community is there to give the member a voice, and the community manager is there to ensure that voice is heard. But with so many community voices speaking at once, how do you ensure each voice is being heard?

Join our panel discussion to hear how the best community builders in the business are listening to their communities and how their brands, services, and products are becoming better than ever because of it. .


Sam Houston

Sam Houston


Senior Community Manager Sam is a Senior Community Manager at Bugcrowd. Sam's passionate about working to foster the best researcher community on the web. Prior to joining the security industry Sam worked for Couchsurfing, Electronic Arts, Playfish, and gamerDNA.
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Connie Chang

Connie Chang


Connie has been a customer advocate for over 12 years. She is currently the Head of Community at Wish, where she leads a team of global community managers who are building a trusted community of top content creators to provide engaging experiences on Wish and valuable insights that help drive product decisions. She previously fostered vibrant communities at Facebook and Yelp.
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David Spinks

David Spinks




April 23, 2019
6 p.m. - 8:30 p.m.


Industrious Coworking
345 California Street San Francisco94105


John Frye

John Frye

Content Strategy and Social Media Producer

Local Partners

CMX is the world's largest network of community professionals.

We know that community is the future of business. It's our missions to give every community the opportunity to thrive.