Brand communities come in all different shapes and sizes - some are an extension of the customer success team, some focus on thought leadership, and others are for continued education - the list goes on! As communities continue to grow and as businesses continue to see the importance of implementing and nurturing community, the role of the community manager becomes integral. The community is there to give the member a voice, and the community manager is there to ensure that voice is heard. But with so many community voices speaking at once, how do you ensure each voice is being heard?
Join our panel discussion to hear how the best community builders in the business are listening to their communities and how their brands, services, and products are becoming better than ever because of it. .
Sam Houston is a Senior Community Manager at Bugcrowd, where he joined as an early employee and has scaled Bugcrowd's community to over 100,000 security researchers and hackers. Sam's passionate about working to foster the best researcher community on the web. Prior to joining the cybersecurity industry Sam worked for Couchsurfing, Electronic Arts, Playfish, gamerDNA, and many other startups that no longer exist.
Having a knack for connecting with passionate brand loyalists, Connie has been a customer advocate for over 12 years. She is currently the Head of Community at Wish, where she leads a team of global community managers who are building a trusted community of top content creators to provide engaging experiences on Wish and valuable insights that help drive product decisions. She previously fostered vibrant communities at Facebook and Yelp.
David is the Founder of CMX (cmxhub.com), the world's largest and most passionate network for community professionals. Thousands of community professionals come to CMX for support and education in community strategy. The community industry's largest event, CMX Summit, brings together thousands of attendees each year, and 50+ local CMX Connect chapters gather regularly around the world.
In 2019, CMX was acquired by Bevy (Bevy.com) where David serves as the VP of Community. Bevy is a leading provider of community software, powering live community events and experiences for companies like Slack, Twitch, Salesforce, Atlassian, and Duolingo.
David is a 3x startup founder, an experienced community leader, and has personally advised and trained hundreds of organizations in community strategy over the past decade.
Content Strategy and Social Media Producer