Brand communities come in all different shapes and sizes - some are an extension of the customer success team, some focus on thought leadership, and others are for continued education - the list goes on! As communities continue to grow and as businesses continue to see the importance of implementing and nurturing community, the role of the community manager becomes integral. The community is there to give the member a voice, and the community manager is there to ensure that voice is heard. But with so many community voices speaking at once, how do you ensure each voice is being heard?
Join our panel discussion to hear how the best community builders in the business are listening to their communities and how their brands, services, and products are becoming better than ever because of it. .
Sam Houston is a Senior Community Manager at Bugcrowd, where he joined as an early employee and has scaled Bugcrowd's community to over 100,000 security researchers and hackers. Sam's passionate about working to foster the best researcher community on the web. Prior to joining the cybersecurity industry Sam worked for Couchsurfing, Electronic Arts, Playfish, gamerDNA, and many other startups that no longer exist.
Having a knack for connecting with passionate brand loyalists, Connie has been a customer advocate for over 12 years. She is currently the Head of Community at Wish, where she leads a team of global community managers who are building a trusted community of top content creators to provide engaging experiences on Wish and valuable insights that help drive product decisions. She previously fostered vibrant communities at Facebook and Yelp.