CMX Connect: How Community Builds a Better Customer Experience

San Francisco
Wish HQ - 1 Sansome St San Francisco, 94104
May 28, 2019, 6 p.m.

About this event

The success of a product or service is at the mercy of a customer’s experience. An unhappy customer has incredible power, and the bad reviews and negativity can be damaging. So, how do companies take these unhappy customers and turn them from hater to advocater? Join our roundtable discussion about how companies are leveraging the power of their community to build a better customer experience.


A note about the venue:

The event will take place on the 42nd floor of  Wish HQ!

Please check in at the security desk in the lobby of the building. You will then be badged up to the 40th floor where you'll sign in at the reception desk and be escorted to the 42nd floor.

Keynotes

Alan Aisbitt

Alan Aisbitt

eBay

Community Manager
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Conor Ryan

Conor Ryan

Lime

Global Community Manager
See Full Bio
Shana Sumers

Shana Sumers

HER App

Head of Community
See Full Bio

Moderator

Derek Andersen

Derek Andersen

Startup Grind

Derek Andersen is the founder and CEO of Startup Grind, a community of over 200 Chapters in 80 countries designed to educate, inspire, and connect entrepreneurs.
See Full Bio

When

May 28, 2019
6 p.m. - 9 p.m.

Where

Wish HQ
1 Sansome St San Francisco94104

Hosts

John Frye

John Frye

Content Strategy and Social Media Producer
Connie Chang

Connie Chang

Local Partners

CMX is the world's largest network of community professionals.

We know that community is the future of business. It's our missions to give every community the opportunity to thrive.