CMX Connect: How Community Builds a Better Customer Experience

San Francisco

May 29, 2019, 1:00 – 4:00 AM

The success of a product or service is at the mercy of a customer’s experience. An unhappy customer has incredible power, and the bad reviews and negativity can be damaging. So, how do companies take these unhappy customers and turn them from hater to advocater? Join our roundtable discussion about how companies are leveraging the power of their community to build a better customer experience.

About this event

The success of a product or service is at the mercy of a customer’s experience. An unhappy customer has incredible power, and the bad reviews and negativity can be damaging. So, how do companies take these unhappy customers and turn them from hater to advocater? Join our roundtable discussion about how companies are leveraging the power of their community to build a better customer experience.


A note about the venue:

The event will take place on the 42nd floor of  Wish HQ!

Please check in at the security desk in the lobby of the building. You will then be badged up to the 40th floor where you'll sign in at the reception desk and be escorted to the 42nd floor.

Speakers

  • Alan Aisbitt

    eBay

    Community Manager

  • Conor Ryan

    Lime

    Global Community Manager

  • Shana Sumers

    -

    Head of Community

Moderator

  • Derek Andersen

    Startup Grind

When

When

Wednesday, May 29, 2019
1:00 AM – 4:00 AM UTC

Agenda

1:00 AMCheck in, Meet & Greet
1:30 AMPanel Discussion
2:15 AMRoundtable Q&A
2:45 AMClosing thoughts
3:00 AMWrap up, Networking

Hosts

  • John Frye

    Bevy

    Content Strategy and Social Media Producer

  • Connie Chang

    Wish

Featured Attendees

  • Stefanie Krause

    Wish

  • Elizabeth Kinsey

    Slack

  • Jess Hobbs

    Vyond

  • Brent Oshiro

    0x

  • Sumeru Chatterjee

    CustomerEducation.org

  • JR Sims

    Bevy

  • John Frye

    Bevy