The success of a product or service is at the mercy of a customer’s experience. An unhappy customer has incredible power, and the bad reviews and negativity can be damaging. So, how do companies take these unhappy customers and turn them from hater to advocater? Join our roundtable discussion about how companies are leveraging the power of their community to build a better customer experience.
A note about the venue:
The event will take place on the 42nd floor of Wish HQ!
Please check in at the security desk in the lobby of the building. You will then be badged up to the 40th floor where you'll sign in at the reception desk and be escorted to the 42nd floor.
Global Community Manager
Head of Community
Back in August 2016, Alan relocated from eBay's European Center of Excellence in Dublin, Ireland to eBay HQ in San Jose, California to take up the role of Community Manager for eBay's US Community platform.
Conor is the Global Community Manager at Lime. With over seven years in the advertising industry, he's worked to build campaigns for some of worlds most recognized brands including Rolex, Walmart and UPS. His passion for the intersection between technology and creativity brought him to Lime, where he's currently working to develop global communities.
Shana is a black, queer womxn who was (currently transitioning jobs) the Head of Community for HER App, the largest community and dating app for LGBTQ+ womxn and queer people.
Shana is also the co-host for the podcast “Bad Queers” - if you’ve felt like you came out of the closet and got placed in a box, welcome to the Bad Queers Club. Subscribe and leave a review on all places you listen to podcasts.
With a community of over 5 million users world wide on HER, Shana has worked from the ground up to launch and grow a community that supports the wants and needs for this rainbow filled group. Online communities, in person events, social media, content creation, email marketing and customer support are just scratching the surface of skills utilized on a day to day basis. Shana has had the opportunity to speak on multiple panels (as panelist and moderator), podcasts, private events and stages as both a speaker and keynote speaker. In her free time, you will find Shana running around a sports field, exploring new restaurants or getting tickets to the latest Beyoncé concert.
Previously a Music Therapist for 5 years and taking those skills to the tech world.
Can check out content written at www.weareher.com/blog
Derek Andersen is the founder and CEO of Startup Grind, a community of over 200 Chapters in 80 countries designed to educate, inspire, and connect entrepreneurs. Startup Grind's values of giving, helping others, and making friends have spread across the world. Since 2012 Startup Grind has hosted 4,000 events for more than 200,000 entrepreneurs. In 2009 Derek founded Vaporware Labs, incubating many products including Startup Grind and professional social network Commonred, which was acquired by Income.com in 2012. He lives in Palo Alto with his wife and three children.
Content Strategy and Social Media Producer
Having a knack for connecting with passionate brand loyalists, Connie has been a customer advocate for over 12 years. She is currently the Head of Community at Wish, where she leads a team of global community managers who are building a trusted community of top content creators to provide engaging experiences on Wish and valuable insights that help drive product decisions. She previously fostered vibrant communities at Facebook and Yelp.