CMX Connect: How Community Builds a Better Customer Experience

Wish HQ - 1 Sansome St San Francisco, 94104 San Francisco
Tue, May 28, 2019, 6:00 PM (PDT)

About this event

The success of a product or service is at the mercy of a customer’s experience. An unhappy customer has incredible power, and the bad reviews and negativity can be damaging. So, how do companies take these unhappy customers and turn them from hater to advocater? Join our roundtable discussion about how companies are leveraging the power of their community to build a better customer experience.


A note about the venue:

The event will take place on the 42nd floor of  Wish HQ!

Please check in at the security desk in the lobby of the building. You will then be badged up to the 40th floor where you'll sign in at the reception desk and be escorted to the 42nd floor.

Speakers

  • Alan Aisbitt

    Alan Aisbitt

    eBay

    Community Manager

    See Bio
  • Conor Ryan

    Conor Ryan

    Lime

    Global Community Manager

    See Bio
  • Shana Sumers

    Shana Sumers

    -

    Head of Community

    See Bio
  • Moderator

    When

    Tuesday, May 28
    6:00 PM - 9:00 PM (PDT)

    Where

    Wish HQ
    1 Sansome St San Francisco94104

    Hosts

  • John Frye

    John Frye

    Bevy

    Content Strategy and Social Media Producer

  • Connie Chang

    Connie Chang

    Wish

    See Bio
  • Connect Hosts

  • Ann Marie Pawlicki Dinkel

    Ann Marie Pawlicki Dinkel

    CMX

    Event Manager

    View Profile
  • Cherise Goode

    Cherise Goode

    Mixpanel

    Engagement Manager

    View Profile
  • David Spinks

    David Spinks

    CMX

    CEO

    View Profile
  • Partners

    CMX is the world's largest network of community professionals.

    We know that community is the future of business. It's our mission to give every community the opportunity to thrive.