CMX Connect: How Community Builds a Better Customer Experience

May 29, 2019, 1:00 – 4:00 AM

San Francisco

In-person event

About this event

The success of a product or service is at the mercy of a customer’s experience. An unhappy customer has incredible power, and the bad reviews and negativity can be damaging. So, how do companies take these unhappy customers and turn them from hater to advocater? Join our roundtable discussion about how companies are leveraging the power of their community to build a better customer experience.

A note about the venue:

The event will take place on the 42nd floor of  Wish HQ!

Please check in at the security desk in the lobby of the building. You will then be badged up to the 40th floor where you'll sign in at the reception desk and be escorted to the 42nd floor.


  • Alan Aisbitt


    Community Manager

  • Conor Ryan


    Global Community Manager

  • Shana Sumers


    Head of Community


  • Derek Andersen

    Startup Grind



Wednesday, May 29, 2019
1:00 AM – 4:00 AM UTC


Check in, Meet & Greet
Panel Discussion
Roundtable Q&A
Closing thoughts
Wrap up, Networking


  • John Frye


    Content Strategy and Social Media Producer

  • Connie Chang


In-person event