Community managers have a boundary spanning role, where we need to listen to our community and to our organisations. How can we master the art of listening and apply our listening skills to improve communication, understanding and engagement?
Join us for a practical and supportive workshop-style webinar! Serena will start the discussion by sharing insights on the role of community managers and how to apply listening skills to benefit your community and your organisation. We’ll then move into breakout groups to discuss how to listen to our communities and to our organisations. We’ll focus on learning and sharing in a supportive and constructive way and you’ll leave with practical and helpful ideas.
As it’s our first birthday at CMX Connect London, we'd like to celebrate our growing community with a celebratory quiz.
Alzheimer's Society UK
Online Community Manager
Global Community Lead
Connect and Share Consulting
Community & KM consultant and trainer
Serena has been building and managing online communities for 11 years. She is currently working to oversee Dementia Talking Point, a peer support community for Alzheimer's Society. As part of this work, Serena has received training from the Helplines Partnership and Samaritans to support vulnerable people and those facing difficult situations.
Global Community Manager