Community managers face different challenges every day. You could see conflict arise between members, deal with complaints aimed at your organisation or community team, face technical challenges, or handle concerning content from a member having a difficult time. What do you do next?

Problem solving is a key skill in community management and it’s important to know how to assess challenges, consider the options for action and know the best approach to take for your community and your organisation.

Join us for a practical and supportive workshop-style event! We’ll share some key challenges to get the discussion going and then there will be time for you to head into smaller groups and share your own challenges and solutions. We’ll focus on sharing ideas and good practice in a supportive and constructive way, and you’ll leave the session with knowledge to handle your next challenge with more confidence.