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CMX Connect: Innovation in Community

Finimize office, - 15-19 Bakers Row London, EC1R 3DG London Thu, Jul 25, 2019, 5:30 PM (BST)

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About this event

What is innovation in community? How can I adapt innovation strategies to my own community?

Our next event will be held on Thursday 25 July, 6.30pm hosted at the Finimize office. Join this panel discussion on innovation in the community industry. Your panel will include three speakers who will share three different perspectives and shared experiences.

3 key topics:

- Storytelling is a forgotten innovation path

- Using Your community to drive innovation

- How to drive useful customer ideation

Your speakers include:

- Darren Gough, Founder of Island23, will discuss how the power of storytelling can give your community its true value.

- Munaf Dalvi, Customer Success at Influitive, will discuss how to use customer communities to drive Innovation in your organisation.

- Vincent Boon, Co-Founder of Standing on Giants, will discuss how giffgaff achieved implementing one customer idea every three days on average.

We hope to make this event open and engaging as possible, so please bring your questions. We'll end the evening breaking into smaller groups to discuss the topics in depth!


  • Darren Gough

    Darren Gough



    See Bio
  • Munaf Dalvi

    Munaf Dalvi


    Senior Customer Success Manager

    See Bio
  • Vincent Boon

    Vincent Boon

    Standing on Giants


    See Bio
  • When

    Thursday, Jul 25
    5:30 PM - 7:30 PM (BST)


    Finimize office,
    15-19 Bakers Row LondonEC1R 3DG

    Connect Hosts

  • Serena Snoad

    Serena Snoad

    Alzheimer's Society

    Online Community Manager

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  • Michelle Sims

    Michelle Sims


    Global Community Manager

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  • Nancy Kinder

    Nancy Kinder

    Connect & Share Consulting

    CM and KM Coach

    View Profile
  • CMX is the world's largest network of community professionals.

    We know that community is the future of business. It's our missions to give every community the opportunity to thrive.