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The Standing on Giants team will be sharing their 5 Elements System for Community Success, particularly focussing on how CMs can use it to champion their communities internally and get buy-in for investment, improvements and integration.
Join this session to learn from their experience implementing this system with brand-owned communities at Airbnb, O2 and Tesco Bank.
After the presentation we'll divide into virtual breakout groups to discuss what we learned and how we might apply it to our own communities or share current challenges or experiences. We’ll focus on learning and sharing in a supportive and constructive way and you’ll leave with practical and helpful ideas.
Kirstie designs our community products, focussing on delivering exceptional consultancy, training and mentoring for community teams. She is a former community manager for Airbnb and speaks 3 languages.
Serena has been building and managing online communities for 11 years. She is currently working to oversee Dementia Talking Point, a peer support community for Alzheimer's Society. As part of this work, Serena has received training from the Helplines Partnership and Samaritans to support vulnerable people and those facing difficult situations.
Nancy Kinder
CMX Connect Host
Nancy built up over 60 knowledge sharing communities during her 11 years at Cadbury/Kraft and confirmed millions of pounds worth of value from innovation and collaborative work. Working independently now, she helps her clients avoid common pitfalls and accelerate the benefits, particularly with their super member programs