Community Management 101

Nov 14, 5:00 – 6:00 PM (UTC)

Lagos ->

This virtual event will teach you how to build and manage strong online communities. You will learn how to identify your target audience, communicate effectively, moderate discussions and measure your community's success. Whether you are a beginner or an experienced community manager, this workshop will provide you with valuable insights and strategies.

Virtual event
Diversity, Equity, InclusionLeadership DevelopmentModeration

About this event

This virtual event is designed for anyone interested in building and managing successful online communities. Whether you are just starting out or have some experience, you will gain the knowledge and skills you need to create vibrant, engaged communities.


Here's a breakdown of what you will learn:

Understanding Your Audience:

- Identify your target audience and their needs

- Develop buyer personas to better understand your community members

Effective Communication:

- Master the art of storytelling and content creation

- Utilize various communication channels (social media, email, forums)

- Engage with your community through comments, replies, and direct messages

Moderation and Community Management:

- Set clear community guidelines and expectations

- Actively monitor discussions and address any issues promptly

- Encourage positive interactions and discourage negativity

Measuring Success:

- Define key performance indicators (KPIs) to track your community's growth

- Analyze community data to identify trends and opportunities

- Use analytics tools to measure engagement and sentiment


By attending this workshop, you'll learn how to build strong relationships with your community members, foster a sense of belonging, and ultimately achieve your community's goals.

Speaker

  • Ayoku Alaran

    CMX Connect Lagos

    Chapter Director

Connect Hosts

  • Ayoku Alaran

    CMX Connect Lagos

    Chapter Director

  • Temilayo Balogun

    Chapter Co-Director