CMX Connect is a global community of community managers that aims to help community professionals to thrive through local events (+40 chapters), education, support and networking.
The CMX Connect program fulfils the need for community professionals to come together in-person and learn, grow, and, well… Connect! Are you building or managing a community? These events are for you! Read more here: https://cmxhub.com/the-5-ws-of-cmx-connect/
CMX Connect events are for anyone and everyone who is building or managing a community, large or small, online or off, internal or external, for business or pleasure.
Given the current situation, we are moving our launch to a virtual event. We will be using Zoom and some other integrated tools to provide an interactive experience, including networking, two talks from speakers, and breakout rooms for discussion.
Join from the comfort of your own home!
Community is so much more than customer care, but that's probably what convinced your leaders to invest in it. What more can community provide; what's the hard to measure real value of an engaged community? Telco communities on the surface may appear to be pure customer care backup - reducing pressure on contact centres and providing additional out of hours support.
Tiff will be sharing what she's learned about the value of an engaged community, and how EE and BT use their communities to the benefit of the wider business.
Managing a community in a time of crisis can be a challenging thing to navigate. In this fireside chat we will talk about some of the ways that experienced community managers have approached the challenging times we find ourselves in, and share ways in which we can help our community is navigate through this time of crisis.
Meeting ID: 968 3335 3246
EE & BT
Multi-brand Go To Market Execution Manager
Events Manager & Community Builder
Tiff Jones has looked after a number of communities, from early food and FMCG forums to a more recent role leading on community management for BT Consumer; looking after the EE and BT Communities and social care. In that time she's increased traffic to more than 2 million page views a month and created award winning superuser and engagement programmes , but where she feels she's made the biggest change is in helping business leaders to understand the true benefits of community beyond the financial ROI and leading to a community first approach in crisis management, ideation and campaign support.
Valentina is a Community Builder, Consultant and Events Manager dedicated to bringing people together and creating relationships, so they can learn and grow with each other. She's the founder of Eat Out Madrid, Eat In Madrid and chapter lead of CMX Connect Madrid and has been recognised internationally for commitment to building and growing engaged online communities that bring value to all.
Mautic Project Lead
Multibrand Go to Market Manager