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We spend tremendous recruiting community members, but what are we doing to ensure they are successfully onboarded? And how do we measure and increase retention to ensure we’re KEEPING our members?
Your fellow community managers are struggling with these questions too— and will share some answers to these eternal conundrums.
Featuring:
Handshake’s Tiffany Taylor
Ingressive For Good's Haneefah Abdurrahman Lekki
The best practices shared will come from education-focused organizations, but will be equally valuable to others in the nonprofit and startup sectors, too.
Unfamiliar with the role of the education+nonprofit community manager? This is a great opportunity to discover why education and nonprofit organizations are investing in the community manager role.
Tiffany spent 12+ years in Higher Education working in Student Affairs and now oversees strategic success and customer education at Handshake. She has worked intimately with student development and retention and is always seeking new avenues of learning. Her pivot into EdTech was a way to expand her reach in working toward access for ALL students by connecting with students beyond a singular institution. At Handshake, she is able to continue her "student first" approach with a direct mission-alignment in providing access for all. Her passion for education is an added bonus in connecting to customers.
Haneefah Abdurrahman Lekki
Ingressive For Good
Haneefah Abdurrahman Lekki is best known as a tech community builder passionate about the improvement of tech communities in Africa. She is the Programs and Community Manager at Ingressive for Good, a nonprofit organization with the mission to create and increase the earning power of African youth through tech training and resources for the growth of the African startup ecosystems.
Her deep passion for tech, volunteering, and impact programs has led to co-starting the first developer community at Lagos State University – Lasu Devs.
Eli loves to be a connector, bringing community together. He's been a volunteer manager, an event producer and a digital campaigner. Basically he'll take any job that allows him to enable a group of passionate people to join together to create meaningful relationships.
Currently Eli works as Community Manager with TechSoup, producing events and supporting the TechSoup Connect #Tech4Good chapters.