Community Isn't an Experiment. It's Infrastructure with DeMario Bell

We've been debating how to "prove community ROI" for years, and yet many leaders still find themselves justifying their existence. That's not a measurement problem. It's a positioning problem.

DeMario challenges the industry to stop treating community like a program and start building it as GTM infrastructure. He shares why so many roles get stuck in executor mode, how to create healthy strategic tension with leadership, and what it actually takes to operate as an advisor, not just an operator. Attendees will walk away with a practical blueprint for moving from experiment to influence.

Launch a Customer Office Hours That Drives Adoption (This Monday) with Alex Jorgenson

Most community programs perform for their customers rather than facilitate with them. Alex makes the case for a simple but powerful shift, and walks through how a lightweight Office Hours program turned passive audiences into active participants by creating space for real conversation anchored in behaviors customers already trust. No complex strategy, no heavy lift. Just a practical, repeatable way to drive meaningful engagement, fast.

About the CMX Post-Summit Webinar Series

Summit may be over, but the conversations aren't. The CMX Post-Summit Webinar Series brings our CMX Summit 2026 speakers back for virtual sessions, so you can go deeper on the ideas that came out of the Fox Theatre this year. Each session features live presentations followed by a Q&A, giving you direct access to the practitioners shaping our field right now.