Hello CMX Community!
Our topic for November's Office Hours will be "How to Manage Community Management Teams".
CMX Office Hours is a community-led event where you ask your CMX peers anything about community topics.
WHY: Some of us have more experience in community building and are managing teams now. While there are many resources out there for community managers to manage communities, there aren't many resources for those leading teams of community professionals. And so, we are offering this session as a way to learn from those who have been there, done that. #LearnTogether #BetterTogether.
WHAT: Come with YOUR questions, and we will do our best to address them. Meet other community professionals who are in similar situations and build your network of support! This event is open to all community professionals and enthusiasts.
PREPARE: We encourage you to post your questions in advance in the slack channel Community-Events . Use hashtag #OfficeHours so that our subject matter experts can be identified in advance. Or, feel free to message @Claire Smith or @TinaAmper with your questions. If you are unable to attend the event in real-time, send us your questions in advance and watch the responses in the recording. Yes, we will record the event and share the link with those who RSVP'ed.
VOLUNTEER: If you are an experienced CM professional with knowledge of this topic, please join and volunteer to help resolve the questions. We don't always know the answers but we sure can discuss our way out of trouble. Right? Let's go!
Head of Customer Advocacy
Head of Community
For the past 10+ years, Kevin has worked in both B2B and B2C community marketing and advocacy roles in the valley. As the Head of Customer Advocacy for Marketo, Kevin is responsible for all aspects of customer advocacy programs from user groups, references, customer stories, influencer practitioner programs, advisory boards, PR/media, etc. Kevin previously worked at Google/YouTube, AOL and many fast growing B2B startup organizations.
Holly Firestone started her Community career a decade ago. She has built and run some of the largest and most recognizable B2B communities in the world, such as Salesforce, Atlassian and now security startup, Venafi. Her community experience runs the gamut, including managing the strategy for online communities with millions of members, building and running User Group Programs with thousands of members, and running top contributor programs. She has also built and led community management and community ops teams. Alongside her work building B2B community, Holly also volunteers her time doing pro-bono community strategy work for the Pledge 1% Foundation. Holly has passionately believed in the power of community since she started in the field, and is always thrilled to share what she's learned over these several years. You can connect with Holly on Twitter @hollyfirestone or check out her blog at hollyfirestone.com.