Does it seem like everyone today speaks a different language? Between millennials, boomers, LGBTQ, East Coast - West Coast, how do you convey your message in the way they will understand you.
Developing the skills to communicate across differences decreases the possibility of being misunderstood (or unintentionally offensive) and increases opportunities for relationship (and referral) development.
This can result in attracting better talent. Retaining staff and reducing recruiting and training costs.
As sales professionals, we understand the wrong communication style could lead to lost opportunities. That is why this session focuses on how to communicate your message across gender, generation, and geography.
It’s understanding how the client views a successful outcome and speaking in terms that relevant to them to further inspire trust.
Who this is for:
Community Professionals, Sales Leadership, Established and New Associates, Customer Service Associates
• Recognize the difference between natural tendencies and learned behavior.
• Identify communication styles
• Discover how these communication styles reveal your stakeholder’s true motivation.
• Shift your communication style before it becomes an obstacle
Donna Smith Bellinger is an award-winning coach whose corporate experience in sales, leadership and business development has enabled her to create and implement strategies that ELEVATES the performance of her clients. She is also an internationally known speaker and author.
Known for her razor-sharp insights, Donna is a master at communications and creating strategies that help her clients create sustainable revenue and become the leaders in their businesses and careers. Seen on television, heard on radio and recognized by numerous national publications, her mission is that her work affects more than just the bottom-line.