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Customer Success community is one of the hot cakes in the B2B business today! When Customer Success team and the Community work together, they undeniably create MAGIC!
B2B
Metrics
Planning and strategy
Superuser / Ambassador programs
Tools/Software/Operations
About this event
We're living in an era of successful customer success communities, as Gainsight CEO Nick Mehta put it: "Without community, it's just a piece of software." Raggy Thomas, CEO of Sprinklr, added, "Community is the front door to Sprinklr."
Anirban from Gainsight and Selva from MYOB will walk us through the success strategies that worked for them. Join our conversation where we talk about how the customer success community helps to shape the businesses, align with the overall marketing goals of the organization, user groups, and much more.
Speakers
Anirban Dutta
Gainsight
Team Lead, Community
Selva Ganapathy
MYOB
Community Support Manager
When
April 26 – 28, 2023 3:30 PM – 4:30 PM UTC
Agenda
3:30 PM
Welcome!
Introducing the Speaker to the participants
3:40 PM
Main Topic Discussion
Discussing various aspects of the customer success community; Strategies, red flags, gamification's, Advocacy programs and much more!
