📅 March 26 | 10:00 AM PST

📍 Bevy Virtual

🎤 Matt Nichols, Customer Experience Lead at Google Cloud

Support Discussion forums are more than just Q&A spaces—they're the foundation of thriving communities. When built intentionally, they foster belonging, engagement, and peer-driven support, turning members into active contributors.

Join Matt Nichols, Google Cloud Security Community & Customer Experience Lead at Google Cloud Security, to learn how to design forums that spark meaningful discussions, strengthen connections, and drive long-term engagement.

What You’ll Learn:

✅How to structure forums that encourage valuable discussions

✅The psychology behind belonging and why it drives retention

✅Best practices for moderation and self-sustaining communities

✅Key success metrics to measure and optimize discussions forum's impact

👥 Who Should Attend?

This session is perfect for community managers, customer support leaders, and anyone looking to build vibrant, engaged online spaces.

📢 The opportunity is HUGE—Register Now!