📅 March 26 | 10:00 AM PST

📍 Bevy Virtual

🎤 Matt Nichols, Customer Experience Lead at Google Cloud

Support Discussion forums are more than just Q&A spaces—they're the foundation of thriving communities. When built intentionally, they foster belonging, engagement, and peer-driven support, turning members into active contributors.

Join Matt Nichols, Google Cloud Security Community & Customer Experience Lead at Google Cloud Security, to learn how to design forums that spark meaningful discussions, strengthen connections, and drive long-term engagement.

What You’ll Learn:

• How to structure forums that encourage valuable discussions
• The psychology behind belonging and why it drives retention
• Best practices for moderation and self-sustaining communities
• Key success metrics to measure and optimize discussions forum's impact

Who Should Attend?

This session is perfect for community managers, customer support leaders, and anyone looking to build vibrant, engaged online spaces.

📢 The opportunity is HUGE—Register Now!